Scorm files not copying with course

We've been experiencing issues with scorm files not copying over when a template course is copied. We've verified that the files exist in the templates. It doesn't happen every time or for every template. It seems to be hit or miss. It happens to different users as well.
Anyone else seeing this?

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Accepted answers

Chris

Hi @KennethSzymansk

It doesn't seem like we were able to find the issue in the community. If you or anyone else is running into the issue still, I'd recommend contacting Canvas Support so they can take a look at your exact Canvas environment and see what's going on.

I'm sorry the community couldn't be more help on this one. However, we are marking this post as a temporary solution to help Community Members find and respond to the newest and most active threads.

At any time, any Community member can click the “Not the Solution” option and then respond in-thread with your follow-up questions. It’s important to include @CommunityForums in that reply so we can restore the entire topic to our list of unanswered questions we check routinely.

-Chris

All comments

DanaCarter

We started noticing it this week. Never had this problem before and it's messing up our science labs. Very frustrating.

Chris

Hi @KennethSzymansk

I'm sorry the community couldn't be more help on this one. However, we are marking this post as a temporary solution to help Community Members find and respond to the newest and most active threads.

-Chris

klwhiteside

I am experiencing this. And it's not just SCORM files. Video files as well are not copying over into the new course. Has a resolution to this issue been created?

ryan_cloyd1

I'm also having this experience, but the strange thing is that I was able to import a SCORM-based content page from one course to another without any issues, but then when I tried importing it to a different course the next week it was back to being broken and giving the following error:

"The page you were looking for doesn't exist.

You may have mistyped the address or the page may have moved.

If you are the application owner check the logs for more information."

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