Impact releases take place as determined by the product team and deploy new code to the production environment.
New Content
Updated Features
Fixed Bugs
Updated Features
Other Updates
Fixed Bugs
New Content
Updated Features
- Messages and Walkthroughs
Other Updates
Fixed Bugs
No feature updates available; the next scheduled release will be 2024-03-19
New Content
Updated Features
Other Updates
Fixed Bugs
New Feature
Updated Features
Other Updates
Fixed Bugs
New Content
Updated Features
- Impact Navigation and Menus
Fixed Bugs
New Content
Updated Features
- LTI Tools
- Inline Editor
- Walkthroughs
Fixed Bugs
New Content
- Canvas
- Blackboard Learn Ultra
Updated Features
Other Updates
Fixed Bugs
Other Updates
Fixed Bugs
New Content
- Canvas
- Blackboard Learn Ultra
Updated Features
Fixed Bugs
No feature updates available; the next scheduled release will be 2024-01-09
New Content
- Canvas
- Blackboard Learn Ultra
New Features
- Nav. Wrapper
- Impact in Canvas
Updated Features
- Settings
- Course Activity Report
Other Updates
- Inline Editor
- Impact Support Center
Fixed Bugs
New Content
Other Updates
Fixed Bugs
New Content
- Canvas
- Blackboard Learn Ultra
Fixed Bugs [New Fixed Bugs Added 2023-12-01]
Updated Features
Other Updates
Fixed Bugs
New Content
- Canvas
- Blackboard Learn Ultra
Other Updates
Other Updates
Fixed Bugs
New Content
- Canvas
- Blackboard Learn Ultra
Other Updates
- Accessibility
- Tool Adoption
- Blackboard Ultra
Fixed Bugs
Updated Features
Other Updates
- Accessibility
- Users & Permissions
Fixed Bugs
New Content
- Campaigns
- Walkthroughs
- Blackboard Learn Ultra
Fixed Bugs
No feature updates available; the next scheduled release will be 2023-10-17
New Content
- Blackboard Learn Ultra
- Canvas
Other Updates
Other Updates
Fixed Bugs
New Content
- Support Center
- Campaigns
- Walkthroughs
Updated Features
Other Updates
Fixed Bugs
No feature updates available; the next scheduled release will be 2023-09-19
New Content
- Walkthroughs
- Campaigns
- Support Center
Updated Features
Other Updates
Fixed Bugs
Updated Features
Other Updates
Fixed Bugs
New Content
- Campaigns
- Walkthroughs
- Impact Shorts
- Monitors
- Articles
Updated Features
- Inline Editor
- Monitors
- Impact Dashboard
Other Updates
Fixed Bugs
Updated Features
Other Updates
Fixed Bugs
New Content
- Monitor and Report Updates
- Campaigns
Other Updates
Fixed Bugs
No feature updates available; the next scheduled release will be 2023-08-08
New Content
- Campaigns
- Out of the Box Inline Templates
- Instructor Monitors and Categories
- Common Reports
- Mastery Connect
New Features
Updated Features
Other Updates
Fixed Bugs
Updated Features
Other Updates
Fixed Bugs
New Content
- Student Reports
- Campaigns
- Studio Videos
- Mastery Connect Articles
Other Updates
Fixed Bugs
New Feature
Other Updates
New Content
- Video Links
- Walkthroughs
- Monitors
- Contexts
- Campaigns
Updated Features
- Insights
- Impact Dashboard
Other Updates
Fixed Bugs
New Feature
- Canvas Mobile Data Insights [Added 2023-06-22]
Other Updates
New Content
New Features
Other Updates
- Accessibility
- Impact Dashboard
Fixed Bugs
Other Updates
Fixed Bugs
New Content
- Campaigns
- Walkthroughs
- Contexts
- Blackboard Learn Ultra
Other Updates
Fixed Bugs
Other Updates
Fixed Bugs
New Content
Updated Content
Updated Features
- Account Security
- Impact Dashboard
Other Updates
Fixed Bugs
Other Updates
Fixed Bugs
New Content
- Walkthroughs
- Tool Adoption
Updated Features
- Campaign
- Dashboard
- Walkthroughs
Fixed Bugs
New Content
Fixed Bugs
Fixed Bugs
New Content
Fixed Bugs
Fixed Bugs
New Content
New Feature
Fixed Bugs
Updated Features
Fixed Bugs
New Content
Fixed Bugs
No feature updates available; the next scheduled release will be 2023-03-07
New Content
Fixed Bugs
Updated Features
Fixed Bugs
New Content
- Campaign
- Monitors
- Mastery Connect Guides
Updated Features
Fixed Bugs
Updated Features
- Insights
- Dashboard
- Login Page
- Support Center
Fixed Bugs
New Content
- Canvas Release Notes
- Mastery Connect
- Enhancement Tools
Updated Features
- Inline Editor
- Support Insights
Fixed Bugs
Updated Features
- Two-Factor Authentication
- Content Assignment
- User Groups
- Support Center
- Walkthroughs
- Settings
Fixed Bugs
New Content
- Promoting Modules: Instructors (Canvas Only)
Other Updates
Fixed Bugs
Updated Features
Other Updates
New Feature
Other Updates
- Impact Dashboard
- Support Center
- Settings
Fixed Bugs
New Feature
Fixed Bugs
Other Updates
Fixed Bugs
Other Updates
Other Updates
- Impact Dashboard
- Custom User Groups
Updated Features
Other Updates
- Accessibility
- Custom User Groups
Fixed Bugs
No feature updates available; the next scheduled release will be 2022-11-08
Other Updates
- Inline Editor
- Accessibility
Fixed Bugs
Updated Features
Other Updates
Fixed Bugs
Other Updates
- Accessibility
- Support Center
Fixed Bugs
Other Updates
- Dashboard
- Support
- Walkthroughs
- Support Center
Fixed Bugs
Other Updates
- Walkthroughs
- Accessibility
Fixed Bugs
Other Updates
Fixed Bugs
No feature updates available; the next scheduled release will be 2022-09-16
Other Updates
Fixed Bugs
Other Updates
- Support Center
- Support Center and Inline Editor Icons
- Accessibility
Fixed Bugs
Other Updates
Fixed Bugs
Other Updates
- Support Center
- Translations
Fixed Bugs
Other Updates
- Inline Editor
- Translations
- Accessibility
Fixed Bugs
Other Updates
- Walkthroughs
- Support Center
- LTI Tools
- Insights
- Accessibility
Fixed Bugs
No feature updates available; the next scheduled release will be 2022-08-02
Other Updates
- Impact Dashboard Color Contrast
- Screen Reader Navigation Updates
- Routing and Availability
- Visible Focus
Fixed Bugs
Updated Features
- Pinned Assigned User Groups & Roles
- LTI Migration Update
Other Updates
- Content Displays
- Keyboard Navigation
- Image Alt Text Updates
- Screen Reader Navigation Updates
- Impact Dashboard Color Contrast
- Call Contact Form Update
Fixed Bugs
Other Updates
- Screen Reader Navigation Updates
Fixed Bugs
Updated Features
- Pinned Drop-down Items
- Pinned Walkthrough Drop-down items
- User Role Recognition
Other Updates
- Insights Keyboard Navigation
- Impact Dashboard Keyboard Navigation
- Drop-Down Menu Keyboard Navigation
- Alt Text in Messages
- Screen Reader Navigation Updates
- Impact Dashboard Color Contrast
Fixed Bugs
Updated Features
- Persistent Support Ticket Email & Call Form
Other Updates
- Impact Dashboard Keyboard Navigation
- Impact Dashboard Color Contrast
Fixed Bugs
Updated Features
- Pinned Assigned User Groups & Roles
Fixed Bugs
Updated Features
- Pinned Assigned User Groups & Roles [DELAYED AS OF 2022-06-07]
Fixed Bugs
Updated Features
Other Updates
Fixed Bugs
Updated Features
- LTI Tool Filters
- Walkthrough Filters
Other Updates
- Associated LTI Tool Modal
- Walkthrough Settings
Fixed Bugs
Fixed Bugs
Updated Features
- Support Center Design
- Course Activity Reports
- Walkthroughs Beta
Fixed Bugs
New Features
Fixed Bugs
Updated Features
- Additional Language Translations
Fixed Bugs
New Features
- Canvas Studio Impact Integration
Updated Features
Fixed Bugs
New Features
Fixed Bugs
New Features
Fixed Bugs
New Features
Fixed Bugs
Fixed Bugs
Updated Features
- Preferred Language Selector
Fixed Bugs
Other Updates
Fixed Bugs
New Features
- Preferred Language Selector
New Features
- Course Reports: Impact Course Reports for Instructors
Fixed Bugs
Other Updates
Updated Features
- Support: Support Center Learning Application Options
Fixed Bugs
Updated Features
- Insights: User Activity Search Filter
New Features
- Insights: User Activity Chart Exports, Course Activity Filters
Fixed Bugs
Other Updates
Fixed Bugs
In September 2021, release notes were transitioned to the Canvas Community in its new format.
Release - August 31, 2021
Categories: Support
- Full panel support center view is available within the Blackboard Learn Ultra Experience
Release - July 27, 2021
Categories: Settings, Messages, Support
- Active user calculation in custom user groups will now take into account role start/end dates
- Addition of category indicator to filters within the manage message and article tables
- Improved indication of feature permission levels in the Invite New User/Edit User modal
Release - July 15, 2021
Categories: Settings, Messages, Support, Insights
- Translation section in messages and articles will be hidden if only one language is enabled
- Addition of ‘Reset Message Views’ feature
- Resetting user message views will not affect insights and data on individual help items
Resetting the message views for a user means that any proactive message for which they have clicked “Don’t show again” will be displayed to the user again.
Release - July 6, 2021
Categories: Settings
- The ability to create and edit account roles and permissions will be available from July 6. You’ll be able to use your Impact dashboard to invite members of your team and institution and set up configurations that will determine which content they can control and access.
This is a feature that was on our 2021 Roadmap and is now complete. To learn more about what permissions are, please read our roadmap post.
Release - June 29, 2021
Categories: Support
- Fixed default colors for custom Support Center themes
This feature needs to be enabled on the EesySoft side, so please contact your implementation representative or Customer Success Manager to have access to custom Support Center themes.
Release - June 15, 2021
Categories: General, Messaging
- Fixed bug regarding manual message orientation
- New API that shows quick statistics on the current number of active users in an LMS. This feature was developed after a request from Johan Lindström at Halmstad University.
Release - June 8, 2021
Categories: Settings, Support, Insights
- Added icon badges in reporting template and arrange articles tab to reflect detailed information for each item
- Fixed Canvas sub-account information gaps
Release - May 25, 2021
Categories: General, Insights
- Ability to create a custom user group based on an imported list is now available
- Optimized the performance of context recognition
- Fixed the issue preventing the resizing of table columns after modifying fields
Release - May 18, 2021
Categories: Messaging, Insights
- Fixed automatic orientation for hint messages
- Optimized report generation
- Message and article editors now support custom scripting
Release - May 11, 2021
Categories: General, Insights
- Canvas Course Reports are now available (Please contact your implementation representative or CSM for more information about this feature's functionality and set up)
- Active user calculation in Tool Adoption Reports now takes into account the start and end date of role assignment
- Improved context validation visualization
- Improved path visualization with breadcrumbs for Arrange Article and Reporting Template tabs
Release - May 4, 2021
Categories: General, Support, Messaging
- Improved true preview of messages on view/edit message page
- Added drop-down menu option for the presentation of sub-options within the support center
- Resolved issues regarding translations in messages and articles
Release - April 27, 2021
Categories: Insights, Support
- Route ID from Blackboard Learn Ultra Experience environments now captured for the ‘Pages With Most Support Requests’ table under the Support Insights tab.
Release - April 20, 2021
Categories: Settings, Support, Insights
- Fixed support center article display when a subcategory is added
- Fixed support center routing availability scheduling
- Added ability to remove categorized monitor from reporting template
- Added ability to hide Blackboard help suggestion in Blackboard Learn Ultra Support Center (Please contact your Customer Success Manager or EesySoft Support to enable this feature)
- Added visual indicator for table overflow
Release - April 13, 2021
Categories: Settings, Support
- Support Center theme styling settings are now available in the Support Center Design tab.
- This feature needs to be enabled on the EesySoft side, so please contact your implementation representative or Customer Success Manager to access this feature.
Release - April 6, 2021
Categories: General, Settings, Support, Insights
- Canvas course search page enabled
- Ability to drag and drop support article categories into other support article categories in the Arrange Articles page
- Ability to drag and drop articles into desired order in Arrange Articles page
- Most recent campaigns will be placed at the top of your campaign list
- Articles now removed from uncategorized articles list after category assignment in real-time
- Monitor creation time stamp fixed
- Monitor deletion fixed
Release - March 30, 2021
Categories: Support
- Added right-click ‘paste’ option in the rich editor of articles so users can copy & paste content from external sources/documents.
- Rich Edit Mode On/Off toggle added to the Create/Edit Article page.
Release - March 23, 2021
Categories: Support, Messages, Settings, General, Insights
- Fixed issue when saving scheduled visibility time for messages & articles
- Inline editor now links to the new dashboard at app.eesysoft.com
- Realistic preview of title cut-off in view/edit message page
- Fixed Chrome/macOS compatibility issue
- Changed default fields of context table to include “Created By” and hide “Description”
- Fixed the displaying of user count in campaigns
- Improved report loading speed by adding “apply” buttons to all reports and canceling stale report requests in app.eesysoft.com
Release - March 9, 2021
Categories: Support, Messages, Settings, General, Insights
- Fixed issue when saving scheduled visibility time for messages & articles
- Inline editor now links to the new dashboard at app.eesysoft.com
- Realistic preview of title cut-off in view/edit message page
- Fixed Chrome/macOS compatibility issue
- Changed default fields of context table to include “Created By” and hide “Description”
- Fixed the displaying of user count in campaigns
- Improved report loading speed by adding “apply” buttons to all reports and canceling stale report requests in app.eesysoft.com
Release - March 2, 2021
Categories: Campaigns, Messages, Support, Settings, General, Insights
- Fixed issue related to the presentation of legacy link items in app.eesysoft.com
- Added horizontal scroll for table overviews
- Distinct color coding for production instances in app.eesysoft.com
- Fixed issue regarding the closing of the global settings menu in app.eesysoft.com
- Fixed issue affecting the embedding of files using the rich editor in app.eesysoft.com
- Improved custom course role registration in app.eesysoft.com
- New: Enhanced campaign template page
Release - February 22, 2021
Categories: Campaigns, Messages, Support, Settings
- Reduced delays in seeing changes made to campaigns reflected in the LMS
- Fixed issue causing localized Blackboard Help content to not render properly in app.eesysoft.com
- Improved filtering capabilities in app.eesysoft.com
- Optimized tag presentation in app.eesysoft.com
- Improved comment section for Support and Messaging Insights
Release - February 16, 2021
Categories: Campaigns, Messages, Support, Settings
- Accessibility improvement for modals in app.eesysoft.com
- Ability to add custom names to registered roles, hierarchy nodes, and sub-accounts in User Groups
- Improved saving workflow for tags and keywords
- Changed the icon for the global settings menu
- Improved ordering of Campaign Templates
- Ability to edit the main title, subtitles, and suggestion titles for the Support Center in app.eesysoft.com
- Ability to export Messaging and Support Insights in CSV or PDF format
- Manage Articles and Manage Messages are now the first tabs within Support and Messages
- User Segments are now called Custom User Groups in the legacy dashboard
Release - February 8, 2021
Categories: General, Messaging, Settings
- New: Rich Edit Mode for Messages in app.eesysoft.com
- Improved pagination in table overviews
Release - February 1, 2021
Categories: Messaging, Settings, Reports
- Reporting templates can now be managed in app.eesysoft.com
- Articles and Messages can now be created from a Context in app.eesysoft.com
Release - January 26, 2021
Categories: Messaging, Settings, General
- Removed the confirmation box to permanently hide a message in order to reduce the number of clicks required.
- Added the ability to delete messages and article translation.
- Data from the last day of report date ranges is now included.
- Fixed Support Center presentation issue affecting the Grade Center in Original Courses within the Blackboard Learn Ultra Experience in Firefox.
- Removed the confirmation box to permanently hide a message in order to reduce the number of clicks required.
- Added the ability to delete messages and article translation.
- Data from the last day of report date ranges is now included.
- Fixed Support Center presentation issue affecting the Grade Center in Original Courses within the Blackboard Learn Ultra Experience in Firefox.
Release - January 11, 2021
Categories: Settings, Campaigns
- Ability to use the Inline Editor in the Blackboard Learn Ultra Experience. This requires installing the EesySoft Google Chrome plugin
- Ability to create context-based on LTI handles in Blackboard Learn Original. This requires upgrade to the latest EesySoft Building Block
Release - December 18, 2020
Categories: Settings, Support, Campaigns, General
- Improve readability of charts on EesyReports with Month/Date format
We have changed the dating format on our EesyReports to provide more options for measuring time. Currently, reports are formatted by weeks of the calendar year. (Week 1, 2, 3, etc.) However, the new format presents data points in a Month/Date format with Monday being the start of the week.
IMPORTANT: EesyCustomers must choose the new Month/Date formatted report, by submitting a ticket or emailing support@eesysoft.com or your CSM directly! We strongly recommend you adopt this formatting change, as it is most compatible with future EesySoft changes. If we do not hear from you, your date formats will stay the same.
Release - December 11, 2020
Categories: General, Settings
IMPORTANT: Customers must request for both feature, so get in touch!
Release - November 30, 2020
Categories: General, Settings
- Resolved issue causing LMS users connected to an EesySoft expert to be unavailable for campaign targeting
- Fixed issue causing legacy screenshots to be unavailable in monitor previews
- Ability to define custom recognition conditions for pages using Inline Editor
- Optimized EesySoft engine launching in Ally for Instructure Canvas
- Resolved issue causing predefined feedback options for negative votes to be presented when voting positively
Release - November 16, 2020
Categories: Messaging, Support, Campaigns
- Fixed issue related to exporting search results from the course activity report without tools selected
- Fixed issue in related to the monitoring of link clicks embedded in messages in the Blackboard Learn Ultra Experience
- Implemented improvement in Canvas integration preventing EesySoft from loading multiple times due to iframes
November R2:
New support button presentation for the Support Button in the Original Course Experience in Blackboard Learn Ultra
- The importing of campaign templates no longer includes a default user assignment
Release - October 27, 2020
Categories: General, Reports
- Preview of items that use the External Content template now shows a live preview of the content
- The default mode for contexts connected to popups via the Help Item Overview is set to proactive
Release - October 23, 2020
Categories: General, Settings
- Fixed issue related to the encoding of special characters in CSV exports in the Course Activity Report
- Resolved issue causing unnamed filters to be shown in User Group assignment fields
- Implemented optimization in the Help Item preview functionality in the EesySoft Dashboard
- Optimized the handling of Inline Editor conditions based on partial element values
Release - October 12, 2020
Categories: General, Settings
- Fixed intermittent issues related to saving articles and messages in the Help Item Overview
Release - September 29, 2020
Categories: General, Settings
- Implemented EesySoft server performance optimizations
Release - September 21, 2020
Categories: Messaging, Support, General, Settings
- Improved cross-linking between messages and support articles in the
