New Quizzes Scores not Updating after grading short answer questions

I gave an exam in my class and it had 4 short answer questions at the end. Usually when I grade these and press update, the gradebook updates as well, however, with this one, I can see the updated score in Speed Grader, but the gradebook does not update. Suggestions?

Find more posts tagged with

Instructor

Accepted answers

andy_starr

We were having a similar issue this was the response from Canvas Support and it did clear the issue up for us.

"You called Canvas Support today because you were working with an instructor who was grading New Quizzes short answer questions but the grade was not updating on the gradebook side. In the example that you were showing it looked like this was due to the course being concluded which would prevent the grades from being passed from New Quizzes. If you come across this issue again or have any additional questions, please don't hesitate to give us a call or email us at support@instructure.com."

All comments

unknown

I had this problem and I discovered that my student had two entries for the quiz. I could not figure out how to delete the blank submission so I literally had to grade it before the grade was shown in my gradebook. In another class, the student made an entry to the assignment after I graded it and I had to go back in, delete the grade and re-enter it. Not sure if either of these will apply, but this is why a few of my grades were not showing in the gradebook.

dbillingsley

I'm running into the same problem. Not sure what's different about this quiz versus the two earlier in the semester. Even in speedgrader, I can grade the questions, hit the update button, and see that the student's grade isn't being updated.

Canvas can be so frustrating 😛

unknown

I selected the right or wrong check box for each question, updated the score at the bottom, but it is still showing a grade of a 0 for all my students. This is my first new quiz this year.

meyerlinda

For me, when I grade short answers on a combination of short answers and multiple choice, I always have problems. I can hit the update button 4 - 5 times and it still does not update the score. It still has a gold ball next to the studen'ts name and in the gradebook it looks like it has not been graded.

Help, please!!! This has been happening for over three years.

ErinOReilly

Also still having this problem, how has canvas not fixed this yet? My school is switching to "new quizzes" this semester and it is a hot mess.

andy_starr

We were having a similar issue this was the response from Canvas Support and it did clear the issue up for us.

acgottfr

I am having this same issue as well. I am grading the free response questions in a new quiz and hitting update at the bottom when I am done. At the top of Speedgrader, I see Results 100% and at the bottom a final score of 5/5. On the right under Assessment grade 0/0.

I have over 700 students in the class so I really need a process that is automatic and does not involve selecting any more options.

My course has not concluded.....any other workarounds or fixes?

KeithBurton

This says "solved," but it is not. I am trying to update some grades at the moment and have the same issue.

DeweyLMS

The same thing happened to us. A teacher called us, indicating that the scores on the right were not updating even though they were clicking the "Update Score" button. I’m sharing what the situation was and the solution in case it helps others.

At our institution, we use the Term option to "conclude" courses. Initially, the term was set to end on December 17, and students would have access until that date. But when that day came, I received calls from teachers saying their courses were no longer visible and they were still grading final assignments. So, I corrected the Term end date, extending it to December 20, but I left the student access date as December 17 because I didn’t want students to continue having access (you can set different dates).

After that, the teachers could see their courses again, so I thought everything was resolved. However, on December 18, I received a call from a teacher experiencing this error and who was also unable to edit assignment groups.

In the exam, I could update the points for the students' responses, but the score on the right didn’t change.

So, I went to check the Term dates within the course itself and noticed that the end date was still set to December 17, the student access date. I went to the Term section and changed the student date to December 20, which updated the course's end date.

This change allowed me to update the scores in the exams since the course was no longer “concluded.”

Please note that you need to be an admin to access the Term area; teachers don’t have access to this section.

You can find more information about Terms on this page: How do term dates, course dates, and section dates work in Canvas?

Hope this help!

Unanswered Questions

Batch edit assignment due dates by section
My Canvas shell has three different sections that all meet at different times throughout the week. I need to be able to batch edit assignment due dates by section, but right now Canvas can't filter by section for batch edit. My only option is now to manually (tediously) edit due dates for each assignment individually.
Change Group Assignments to NOT save if no groups are selected
Morning! One of the more frustrating aspects of Canvas are groups and the issues that show up when copying courses that have them. But now we have yet another issue. Most recently we have had instances where people mark an assignment/discussion as a group assignment but then do not link the discussion or assignment to any…
Has anyone experienced the "Empty Course" page for Speedgrader, when there actually are students assigned and active on the assignment?
So, we have encountered a few assignments where the Speedgrader presents the teacher with the "Empty Course" page, even though the course is not empty. I have discovered two New Quizzes in the same course where this has occurred, despite multiple students being assigned (at Module level, which passes the permission down to…
Problems with grading since update
A teacher has expressed concerns with the recent update. Exact concern is as follows: "My Canvas has been acting glitchy since the last "update." For instance, when I grade essays the highlight and cursor tools do not always work. I have to try highlighting several times,or come back later to finish. It's told me I "ran…
Please restore student ability to immediately download submissions to verify them...
A recent change my students have been complaining about is that they now have to wait for Canvas to process submissions so that it can be displayed within the browser before they can check that the submission worked. When the servers are heavily loaded I have seen student need to wait 5 minutes for this. When submitting at…