Show, Don't Tell: Self-Serve Interactive Help

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Richard Salisbury

Kellogg School of Management, Northwestern University - HigherEd

Using a JavaScript-based, interactive, guided walk-through, faculty and department administrators are able to maintain consistent course standards, quickly perform infrequent tasks, and most importantly, leave you alone.

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In case you missed the session,  @mjohnson3 ​ blogged about it here: Show, Don't Tell: Self-Serve Interactive Help​