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You're Invited: Languages of Appreciation Book Club
Have you ever stood in front of a crowded room to receive a service year pin or a regularly scheduled award? How did that experience make you feel? Appreciated? Meh? Maybe you wanted to retreat to the nearest washroom? Are you aware that your reaction and feelings towards such an experience are directly connected to how…
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Instructure Community Check-in
Tl:dr; The Instructure Community's mission is to provide information that empowers users to successfully navigate Instructure products and to connect with other Instructure product users. We'd love to 'check-in' and make sure we're achieving these goals! We know the Community gets used! The data speaks for itself–from…
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Archiving Content to Improve Searches
August 29, 2022 The item you were looking for has been archived. The question or URL was archived as it was authored before July 31, 2019. Use the search bar (above) for the most accurate search results. Didn’t find what you were searching for? How do I use the guides in the Instructure Community? How do I ask a question…
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[PUT ON HOLD] Old Guide URLs containing ‘guides.instructure.com’ are finally retiring
Tl;dr: All guides will remain accessible via the Community but we need to close down a really old secondary guides site. What is changing? On Monday August 8, 2022 old guide URLs containing ‘guides.instructure.com’ will be taken offline. Will this change impact me? Most users access guides through the Community and will…
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Ideas Process Update
Hello Community! While schools prepare for an upcoming academic term, Instructure welcomes an increased level of idea conversations shared by Community members. These idea conversations may include a request for a change in function, an enhancement, or a completely new feature within Canvas, Impact, Mastery Connect, or…
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Announcing the Return of Panda Pros (and it’s Even Better This Year!)
As Chief Customer Experience Officer, my focus is on ensuring that our customers are successful and having a good experience with our tools and teams. We tried something new last year by offering free coaching sessions to help you, our incredible educators, leverage Instructure tools like Canvas and Mastery Connect. I am…
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In Observance of Juneteenth, 2022 - Phone Support Unavailable
June 19th, or Juneteenth, is an important day in American history. That day in 1865 commemorated the ending of slavery across the United States. While significant steps forward have been made, this day is also a reminder that we must always be doing more for the cause of equality and inclusion for all. That’s why at…
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Instructure Recipe Update
Mise en place is a French culinary phrase that means to “put in place” or “gather together.” Mise en place allows a baker to smoothly move through a recipe. At Instructure, we are always looking for ways to enhance our product offerings to give our customers the best possible user experience. Exciting things are happening…
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Instructure & the Spring4Shell Vulnerability
On Wednesday March 29th, a researcher disclosed a Critical Day 0 vulnerability that impacts Spring MVC and Spring WebFlux applications running on JDK 9+. As a member of the Instructure family we want to update you on what we have done to protect against this vulnerability. First, and most importantly, our customers were…
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Guides Feedback: A Better Way
We’ve been working under the hood of our community platform to figure out a better way to collect feedback from you, our awesome Community members. Right now, we have two different methods you can use to give us feedback on our thousands of product guides. The first way is a link at the bottom of most of our Community…
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Instructure Live Series • How Do You – How do I – In the Community?
The Community is an amazing place, full of resources and opportunities to collaborate. The Community Team “lives” here, completing a variety of tasks. We love the people with whom we get to collaborate, the support which we offer for all of Instructure’s products, and the learning opportunities that we coordinate for…
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MasteryConnect: The Great Guides Overhaul
Writing software documentation guides is one of those unique crafts where if it's done correctly, you don't notice it at all; it blends into the woodwork of a successful support community. If the documentation does its job right, our end users find their software answers, and usually don't give it a second thought once…
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Instructure Community 2021: A Year in Review
2021 is nearly over and we've been reflecting on all the amazing questions, ideas, replies, blog posts, events, and more that you, our wonderful Instructure Community members, have created and participated in. We want to celebrate your amazing contributions as another year comes to a close—because ultimately, that's what…
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Instructure & the Apache Log4j2 Vulnerability
On December 9th, a Critical Day 0 vulnerability was disclosed by Apache that affects Apache Log4j2 (CVE-2021-44228). There were many applications across the Internet that were impacted. As a member of the Instructure family we want to update you on what we have done to protect against this vulnerability. First, and most…
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Community Updates 2021-11-29: Videos and Ideas
This content is over 24-months old. While the resource is still valuable to the Community, it is important to evaluate the content to ensure that it is still relevant and reliable. We’re always making tweaks and changes to our Community design and functionality while also working to implement new features from our…