When a user clicks "Report a problem," who receives that ticket? Does it go to Canvas, or does it go to the field admins?
Hi @MarissaHenry1,
I don't think there is a single answer to this question. I believe it depends on whether the school/institution pays for tier-1 support form Instructure, how they have things set up to route tickets, etc...
I know this isn't necessarily a solid answer to your question, but I hope it helps!
-Chris
How do I upload a student's assignment submission to a Canvas assignment when it was sent to me via email?
With the new SpeedGrader UI, we are seeing student names appear in the page title even when the “Hide student names” setting is enabled. When using Classic Quizzes, there is no option within the quiz settings to enable anonymous grading, so we rely on instructors using the hide student names setting in SpeedGrader to…
Speedgrader chaning file name when being downloaded. Speedgrader: When downloading a submitted assignment, the file name is being changed to an unrecognizable name — (Student's actual name was part of the file name — changed for privacy.) Ideas???
We are all familiar with the standard Course Calendar, where assignment due dates are automatically added. However, at my institution, we structure our assignments as Challenges that develop over a period of time, rather than just a single deadline. Currently, the calendar only highlights the "end point." It would be a…
The current placement of the "Submit" button creates a "slip" in user behavior where habit-clicking "Next" leads to an accidental final submission. I think Canvas could easily fix this by: Moving the Submit button away from the navigation buttons (maybe above the question instead of below it) and/or Adding a "Confirm…
