Sustainable innovation, regulatory expectations, and the learner experience
Higher education providers are facing two major challenges.
The first is sustainable innovation. In a more financially volatile, resource-constrained environment, institutions are under growing pressure to continue innovating with this transformative technology while simultaneously navigating intensifying competition and continuing to deliver high-quality education .
For many independent providers, this raises a fundamental question: how do you invest in the technologies, capability uplift, and workforce required for generative AI when resources are already constrained?
Second, but no less important, is regulatory compliance around generative AI. TEQSA has made it clear that the integrity of Australian qualifications in the age of AI is now a central concern.
Providers seeking course accreditation or re-registration are now expected to demonstrate clear institutional plans for how they are addressing the impact of generative AI.
Drawing on Martin’s experience leading universities in Australia and the UK, alongside James’s work as Academic Dean of Kaplan Business School and as a board director of IHEA where he serves as the Convenor of the GenAI Community of Practice, this conversation will examine the impact of AI on the student experience across three domains:
- Learning and teaching. How GenAI is reshaping assessment, feedback, and the design of learning.
- Institutional service architecture. The systems and processes that shape the student journey, from enrollment and admissions through to learning technologies and academic support.
- Belonging and human capability. In a world where AI can perform many cognitive tasks, the way institutions help students feel part of a community, be seen and heard, and develop the enduring human capabilities that will define the future of work
Register now
Making AI work for education a two-part webinar series in collaboration with IHEA, featuring education leaders and product experts, exploring how generative AI is reshaping education and what it takes to make it work in practice, from strategy and governance to real-world application with IgniteAI.