Login ID for a student is a bunch of #'s - how do I change that

Question

So, have a new batch of students and one of the students used Canvas last year and his login id is a bunch of numbers and not his email address. I had this happen before and cannot remember if it was fixable or not. Does anyone have a clue on what to do?

Thanks

Schulte · Accepted Answer

I found this happened to me when a student used "sign in with google" instead of making an account with their school issues gmail address and password.

To fix it, they need to go into their settings and change everywhere that number appears to their name.  If I remember correctly, it was in 3 different categories.  Make sure they format it exactly as you have the other names fromatted (i.e. Last, First).

Hopefully this works for you!