iPad unfriendly-fail to watch the live lecture

Question

I tried watching the lecture on my iPad, but the page went blank even though I downloaded the canvas app. Then I tried using Safari to log into my canvas account, and first it said "Enable third-party cookies", so I turned off "Prevent cross-site tracking". Then the page went blank again, just like the app.

Chris · Accepted Answer

Hi @NatalieLiu,

It sounds like your school/institution may be using a 3rd party video service integrated with Canvas.  I would recommend that you reach out to your school's Canvas team (usually in the eLearning / IT / Digital Education areas) to let them know you're having trouble.  They may have some suggestions ready to go for this situation.  As most of us here in the Instructure Community are other users of Canvas or other Instructure products from around the world, we can't access your course to give must more specific guidance.

I hope someone at your school/institution is able to assist you with this!

-Chris