During InstructureCon this summer, the topic of messaging frequency emerged as a recurring theme in both presentations and casual conversations related to Impact. As new clients of Impact by Instructure, we recognize the importance of learning from the experiences of others, both their successes and their pitfalls, before embarking on our own journey. If you are currently using Impact at your institution, we'd greatly appreciate insights into your experiences regarding the effectiveness of different message types and their frequency in engaging users, while avoiding over-messaging.
Furthermore, we're curious about whether your institution has established any internal or public-facing messaging policies or guidelines in connection with Impact. These policies could serve as valuable tools to mitigate message fatigue and maintain effective communication. If you have such guidelines in place, we kindly request that you share them with us. This will greatly assist us as we embark on the process of developing our own messaging policies and strategies for Impact. Your valuable input will help us shape our approach and ensure a positive user experience.
I know that Eric Silva at University of Texas in San Antonio has recently given a short presentation about this topic. Is anyone else willing to share their personal experiences with creating some messaging guidelines or policies related to Impact?
We are new users of Impact at Ventura College. We have been using the messaging system judiciously with a lot of input from the Instructional Designers as a way to create "Just In Time" messaging for the user. Currently this is not available to administrators or faculty as we don't think it is a way or should supercede announcements. We can see a use where faculty might need some special messaging as they are implementing third party tools and may need some help for the student. I think targeting your messages as help messages is the best way to think about it. Yes, it can get busy for sure. There are also data gathering tools and monitoring that we are starting to explore and implement.
Yes, this sounds like an important process to create guidelines in it usage.
We've talked with Eric and Rocio too and that helped us start our onboarding and pilot. 😊 We now have Impact as a permanent tool and continually using it for communication within Canvas. These are some of our "checklist" for creating our guideline.
I'll be presenting our experience with managing and guideline creation with Impact in InstructureCon, but I'd be happy to meet via Zoom and I can share what we have.
Good Ideas
In regards to timing, our general strategy is to specify targets (audience, context, dates) as much as possible to avoid creating too much noise.
We have an ongoing calendar for planned messaging, and also roll out "just in time" messaging when needed. Still, the goal is not to have multiple messages targeting the same user simultaneously, and ideally with downtime of at least a week between larger (systray/dashboard) messaging.
Right now, I'm working on making some very context-specific messaging and walkthroughs that may remain active since they involve processes that are used less often.
We have been using Impact for a long time and are just looking into the possibility of creating a different support center for faculty and another for students. It seems like you can create multiple support centers and assign them to different roles and contexts. It appears that if you assign a custom support center to…
Happy Holidays to everyone first of all . I just wonted to ask this one question/ How do you view me as an person their at Modesto Junior Colledge the ones who no me and expecelly to the ones who dont thank you and I hope that you all passed your finals this semester enjoy your break and hopefully see you this coming…
We have multiple use cases for Custom User Groups in Impact with conditions based on a user's current grade. At this point, aside from uploading a CSV for a Custom User Group, we don't have a good solution for launching intervention messages for users based on their performance in a course. We would like to see a condition…
