Password reset for free student account

My student has forgotten her password and has clicked on the "forgot password" 3 different times with no response in days. How do they reset their password? This is going to be a huge issue with over 270 students - as this won't be the only one! We just have the free account- so there is no admin.

Find more posts tagged with

Accepted answers

vcarmer

Two steps I always take each year:

1. If students have issues and they ahve a google email through the school, I have them click the G under the login so they never have to worry about this issue.

2. Un the Account info there is a QR code that is unique for each student. I will have them download the app on their phone and then use this code to have their Canvas available to them on their phone. Keep in mind that they can not look for their school. They need to search for Free Canvas Accounts with the app.

Hope this helps.

All comments

AshleyAnderson3

I also am having this issue! They can access the course in a web browser but when they try to log in the app, it says invalid and they are not receiving the email to reset the password. Please help!

vcarmer

Two steps I always take each year:

1. If students have issues and they ahve a google email through the school, I have them click the G under the login so they never have to worry about this issue.

Hope this helps.

KevinMeredith

If you have private messaging enabled in the community, I can help reset this password for them once you share their information. For the sake of anonymity, I if you could send that over to me directly, I can take care of it. Click on your avatar in the top right, the my settings to see the menu listed below.

Screen Shot 2023-04-20 at 7.02.18 AM.png

VSWatkins

We have had this problem also with faculty (part-time) who have forgotten their password. It's a big problem. Thanks, Vanessa

JeffCampbell

While a bit late, this came across my feed. There is something else to consider that has not been mentioned. Many institutions will set up a unique URL for their users to sign in through. If, for example, my students do a Google search, it will take them to a generic URL to sign into Canvas for Canvas Free users. It will deny their username and password because they did not go through the student portal link set up for our district. If they try to use the Forget Password link, since they are on the wrong portal to sign in, it would not recognize their email and likely would not send them a reset link.

Something else that could be related to the issue your students are having, and that some others have mentioned having too.

Unanswered Questions

Free for Teacher account and Lucid Educational Suite
Currently, accessing free Lucid Educational Suite through Canvas (Free for Teacher) limits to the most recent 3 docs with unlimited objects. Any created after (whether accessing through Lucid or Canvas) make earlier created docs besides the most recent 3 "view only". If I upgrade my free educational Lucid plan to a paid…
Import and Question Groups
I imported quizes from a paid Canvas account to my Free Canvas for Teachers account. When I try to edit the quiz in the imported course, it says the questions are in groups. It shows on the quiz page there are 25 questions, but when I edit and open to Questions it shows groups with NO questions in them. How do I get the…
Spacing on Feedback window - FFT version
Has anyone noticed that the feedback sidebar window has gone to larger spacing? Does anyone know if there is a way to change it back? Not a major deal just a bit annoying is all. Thanks.
Are you using MyTextMate's Canvas integration?
Are you using MyTextMate's Canvas integration, or are you relying on Canvas's push notifications to deliver crucial information about due dates and events to students? Did you know push notifications have an open rate of 2%? Compare that to text messages, which have an open rate of 98%! MyTextMate allows students to…
Generating Item Analysis for Current Students ONLY
I am trying to generate the Item Analysis report ONLY for the current students enrolled in the course, not for previous participants. Despite deactivating and removing the former students, the Item Analysis report is still including their information. I need information for the current 5 participants, not the past 5, but…