External Tool addition to assignment erases text field?

I have a professor who is using an external tool in assignments. However, when the external tool is added to the assignment, everything in the text field above (where the summary for the assignment would go) is deleted. Is this supposed to happen? Does it happen with every external tool? Is there a way to stop that from happening?

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Accepted answers

gnoack

Hi @CaitlinGewin

I use several external tools and they all work differently. If it is a publisher tool, you would be best to contact them to find out how it works.

Typically, content from publisher external tools should be edited in the publisher site, not in Canvas.

All comments

gnoack

Hi @CaitlinGewin

I use several external tools and they all work differently. If it is a publisher tool, you would be best to contact them to find out how it works.

Typically, content from publisher external tools should be edited in the publisher site, not in Canvas.

joshbolakowski

I also have an instructor experiencing the same issue. Curious if it is the same tool, mine is Pivot Interactive. Not sure if it is a Canvas issue or on the external tool.

alurom

This is also happening to me. I set up the title and assignment prompt and after adding the external tool submission it is all erased. The external tool submission I am using is Google Cloud Drive. All my work is replaced by the title of the Google doc and I do not know of a way to recover what was erased. This did not occur last school year, was there an update that is not working correctly? The workaround will be to add the external tool and then edit the assignment.

AMYSTREET

Did anyone find a solution? Same thing has been happening to me.

DanJ

This is happening to me too. I'm using WAMAP (math assessment tool). I've used this external tool for 5 years and this has never happened until this month.

All my assignments are already created in Canvas and imported from previous years, so I can't just add the external tool first and then add the text.

joshbolakowski

I recently reached out to Canvas support and was informed this is an issue with information being sent by the external tool to Canvas.

The LTI is sending information like title and description (which may be blank) to Canvas when linked causing the information in the Canvas assignment to be replaced.

Just thought I'd pass this along if anyone was still having issues or for anyone in the future looking into the issue.

Canvas directed me to this page on LTI Deep-Linking. (See section on "Preparing for the Change")

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