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From Feedback to Fix: A Practical Roadmap for Continuous Improvement in Canvas

InstEventsTeam

Presented by

Carli Williams

Session Description

How do you continuously improve Canvas across 17 countries as a global organization with a lean team? This session shares a practical roadmap used by a three-person team supporting 15,000–20,000 users annually. Learn how surveys, UX testing, actionable Canvas Best Practices, course audits, and local Canvas champions create sustainable improvement at scale.
By the end of this session, attendees will:-Understand how to layer large-scale survey data and targeted UX testing for actionable insights-Learn how to translate feedback into clear, implementable Canvas Best Practices and track improvements via course audits-See how local Canvas champions can amplify adoption and maintain quality across multiple regions/teams-Walk away with practical take-away resources (templates, frameworks, and guides) to replicate this continuous improvement process in their own organizations

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