This screenshot shows the problem I'm encountering everytime I try to view course videos on Canvas. Occassionally the videos can be played but most of time it's stuck on this status even after I sign in.
Hi @ShuyiYang57256118,
I have looked at your screenshot (thank you for sharing it) and (while in Canvas) I believe this might be a video (including the PDF transcript and two Excel files) from some sort of third-party integration your instructor/school is using.
Based on that, I recommend asking your instructor or school's Canvas support team for help.
-Doug
I would echo the 3rd party aspect Doug mentions. One downside of 3rd party integrations is that they can require signing into THEIR service to use the tool depending on how the sharing was set up. For example, I can share a file on Google Drive, but depending on the sharing settings, it can require someone to sign using our institution's email to access the file. If hosted on Canvas Studio, it can be set up as shared publicly, allowing anyone you share the course itself with to be able to view the video as long as they are signed into Canvas. Same as if the file is in the course files itself, but the later will quickly eat up course storage space.
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