Student Can't Change Password

Question

I have a student enrolled in a course who has been able to access content with no problem.  But yesterday she was suddenly unable to log in, and that has continued.  She tried to change her password, but Canvas never sends her an email with a link to change it.  She also has stopped receiving announcement emails.  What's going on?  How can this be fixed?  The course is 8 days starting today, so need help fast.  Student is in France with a yahoo email address, if that matters.

Jeanne

Chris · Accepted Answer

Hi @JeanneCavelos,

Assuming your using the native Canvas login and not a single sign-on provider, you can find the directions in the  Update Login section of the  How do I manage a user's login information in an account guide.

-Chris

Noah · Accepted Answer

@JeanneCavelos - Admins cannot always manually reset passwords for users, you'll need to reach out to your customer success manager / or the customer success team at Instructure because there's a button they need to toggle on that only they can see that allows you to manually update their passwords. However, it may have been turned on for you already when your instance was set up.

More information about the manual reset feature is included in the notes at the top of the guide Chris shared.

You can however add a login for a user and remove the old one, and set a password that way. I recommend following the info that @Chris shared.