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I need to recover all my courses hosted on Canvas Free for Teachers, is there an urgent solution?

NIDIA_CHACON2026

Hi, I'm a former Free-for-Teacher user and I need help recovering my content. My account hosted my organization's entire professional training program — many hours of material that we actively depend on.

Unfortunately, I was not able to export my courses during the May 28–29 restoration window, and Canvas Support has told me they can no longer assist Free-for-Teacher accounts and directed me here.

Since Instructure has confirmed that core learning content was not compromised in the incident, I understand my courses still exist on the servers. Could someone from the Instructure team please advise on any of these options:

A new temporary export window so affected users can download their courses (Common Cartridge / IMSCC export + files), or
A way to request a direct export of our course content, or
Early migration of our content to the replacement product planned for former Free-for-Teacher users.

I'm happy to verify my identity through any process required. This is urgent for our ongoing training operations — any guidance would be hugely appreciated. Thank you.

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Accepted answers

Kristin Lundstrum

Hi! We just announced a second access window. On July 28 and July 29, you will be able to export your course data. Read Shiren's blog for more information: An additional Free-for-Teacher access window

All comments

Kristin Lundstrum

Hello @NIDIA_CHACON2026 - There's not a another window scheduled at this time, nor do we have the ability to export your course content. We also don't have a confirmed release date of the new free solution for educators at this time. I'm sorry I don't have better news to share.

NIDIA_CHACON2026

In this case, do you mean I lost all my course information?

JamieLJensen37821744

I will reiterate the above. Please, please, please, please schedule another window! So many of us have valuable content on there that we cannot recover!

Kristin Lundstrum

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