Unexpected surge of “Automated Captions Ready” emails for old Studio videos

Question

Hi everyone,

We’ve recently received a couple of reports from faculty about a sudden influx of emails from Studio Support indicating that “automated captions are ready to view”, but for videos that are quite old and haven’t been updated recently. These faculty are reporting 5 or more of these emails today so far.

In at least one case, the link in the email did route correctly back to the user’s Canvas Studio video, which makes it seem legitimate. However, the volume and timing are unexpected, and faculty had not recently requested captions for those videos.

We’re trying to determine:

* Whether others are seeing similar behavior
* If this is tied to a recent change or background process in Canvas Studio
* If these emails are expected (e.g., delayed caption processing, reprocessing, or updates to captioning services)
* Or if there’s any known issue or communication from Instructure about this

Has anyone else experienced something similar recently? Any insight into what might be triggering these notifications would be greatly appreciated.

Thanks in advance for any guidance!

DilmaBasas25572478 · Answer

i cannot attend sometimes because working all day my off like Sunday and Saturday

RebekahSkoog7478 · Answer

Accelerate Montana has also had these notices coming to us.

Dianna · Answer

Hello @charliemerlock,

I can report that I received these notices today as well.  I think I also received five of the emails.  I wondered if there was some cleanup going on in the background with Studio and the captions were being updated.  I will keep my eyes peeled in the community and may inquire with my CSM to double check this.  I'll report any findings back.

—Dianna