Why does the Users can delete their instituion-assigned email address setting affect admins?

tyler_clair

For as long as I can remember if we had to delete an email address that was assigned to the user from Banner we have to go into the account settings and enable "Users can delete their institution-assigned email address", then either act as the user and delete the email address or if the user was available at that time, have them delete it and then we would disable the setting.

Has this been the case for other institutions? We don't allow our students to delete it and It doesn't happen often but its a tedious process, where if we could just delete it with the API as admins, that would save some frustration. I question why should an admin be affected by a setting clearly meant for a user?

dbrace

Hi @tyler_clair,

I do not have an exact answer for you but I can say:

1. Using my Canvas admin account, I have the ability to view a Canvas user account and manually change their email address by clicking on the "Edit" link that appears.
2. When a user's email addess officially changes (something done by our IT Department), within 24 hours it will be changed in Canvas when the next scheduled data transfer occurs.
3. Whenever I need to manually change a Canvas user account's email address (after confirming what it is in our other systems), I almost always create a CSV file and update it there. I do that way because it provides consistently with how our Canvas user accounts are typically created and edited.
4. In other rare situations, I will update a Canvas user accounts email address but doing a PUT command to their user_id and its user[email].

Does that help you and am I misunderstanding your question or concern?

-Doug