Canvas Email - Use of Archive

Question

I have hundreds of emails with discussion threads each quarter.  I noticed that Canvas is placing new emails received in "Archive" when I place the original email (root email in the thread) in "Archive."  As such, Canvas does not notify me a new email has arrived as it is cataloging it as part of my Archived emails.

Can I stop this?  Or what is the best method to reduce the clutter of my InBox during the class quarter without Archiving?

Thx

KimTByrd · Answer

Agreed! I am having this same issue. This was not happening in the past to me.  Was it to you?  On my end, it is like this is a new issue.  In the past, any new communication (brand new or archived conversations) would come to my inbox.  Now, poof, not happening!  it is very frustrating!

Chris_Hofer · Answer

Hi @lrussell ...

I just saw a similar question posted...which you can find here:

Inbox: Why Do New Replies to Archived Conversation... - Instructure Community - 607353 (canvaslms.com)

My recommendation was to create a new idea here in the Community so that the Community could evaluate it later on.  Here are the Guides that you'd want to follow:

Instructure Community Guide - Instructure Community (canvaslms.com)

Look under the "Ideas and Themes" are on this page.

Hope this helps!