A student has had someone else's work uploaded to an assignment incorrectly and we are unable to delete it from it. How can this be deleted? Or how do we get admin access to be able to? Our user roles are teacher.
@BelindaYoung you would need to talk to your in house top level support about invoking the 'act as student' tool. This is very powerful and configured at institutional level.
If the due date has not passed the correct student can simply re-upload, so one option is to extend the due date/until date for the assignment.
Do you know if the assignment was accidentally set up as a group assignment? That has happened for us in one class before. If it's not a group assignment, I'd wonder how another student's submission has been uploaded. Aside from that, only admins can delete assignment submissions. If you're not sure who your Canvas admin is, you might try reaching out to Canvas support (in the Help button in your global navigation menu). They should be able to escalate it to your school/institution's field admin (who is likely also your Canvas admin).
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