SIS import failure: " An existing Canvas user with the SIS ID blah has already claimed BLAh's user_i

pgo586

I'm trying to add the 'integration_id' fields to a batch of users (just working on Canvas TEST instance at the moment) but I'm getting the above error message when I come up with a csv file with 4 columns only:

integration_id, user_id, login_id and status 

 

(user_id, login_id and status are required; integration_id is what I'd like to add)

 

I am getting a warning for *each* user in the file .These are all existing users, so there's no question about them being duplicates. I'm simply trying to add a value to the 'integration_id' field in each of the users.

 

Any suggestions? (I've seen a similar post from a few years ago but I don't think the response applies, since I'm getting this for every single record in that csv).

Chris

Hi @pgo586,

I think you may need to use the change_sis_id.csv file format instead of just trying to add the information in the user file to add that info to existing users.  Could you try that and let us know if it's successful?

-Chris