I am the new Registrar at the Maine School of Science and Mathematics and would like to speak to my Customer Success Manager. Thank you
Hi @ErinDulac ...
I've reached out to a couple of the Canvas Community Managers to see if one of them would be able to assist you. Hopefully you'll hear from one of them soon! Take care.
@KristinL
Hello, we had some turnover at our college site during the Canvas integration. It is unclear who is our Customer Success Manager and it is unclear on how an admin can find the information on the account. Seems it be helpful if it automatically populated in the account information section once someone is labeled as an admin. Is this possible.
Myself and an instructor completed a help ticket regarding the most recent issue. Some of our teachers provide teaching from outside the US. We followed the guides for troubleshooting and software compatibility, but the teacher receives an error message when attempting to log in. This has inhibited the teacher from grading midterms and we need the issue resolved before finals begin in a couple weeks. How can I move forward receiving direct assistance for our designated @Customer Success Manager?
Yesterday, after much trial and error…I concluded the new quizzes matching choice options do not work as I expected, and have used with other LMS. I thought that I could provide students a matching choice quiz with multiple attempts that would report incorrectly answered matches on the first attempt, and display the…
I have seen documentation that says you must recopy your iCal link and resubscribe when you are enrolled in new classes, does this mean my iCal feed link changes each time, or do i just need to re-fetch the .ics file?
We use course pacing to manage due dates, because we run ~20 something courses each quarter and manually setting due dates would be a nightmare. Several courses have two core topics. We want to allow students to choose which of these they will pursue first. Is there any way to configure multiple course paces with different…
Hoping someone can explain for me. We're using pacing to avoid manually dating regular assignments each quarter, but the dates I see are based on when the course was instantiated, while students see dates based on when they were added to the course by [backend software I don't know anything about, presumably]. If I set…
Has anyone else had issues with an influx of duplicate users in Canvas? Ours is currently in the form of an email that already exists, becoming a new user - and not automatically merging with the user ID with the same email that also is linked to our SIS ID correctly as well. For example, user 1 is xyz@gmail.com without a…
