Why can't I change or have a profile picture?

I'm a student user on Canvas and for some reason, I can't change my profile picture. Every time I change it or upload a new one it's all white or it has a little picture icon like in the picture. It's not a problem with size, I checked my files and deleted all the files I didn't need anymore and I have a bunch of storage and I don't know what to do about it.

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unknown

I am struggling with the same thing! if you find out how to change it, please let me know @anabelleagopian@gmail.com @anabelleagopian

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unknown

I am struggling with the same thing! if you find out how to change it, please let me know @anabelleagopian@gmail.com @anabelleagopian

unknown

I am also having the same issue! The photo just won't come up. Help me too, please!

stephen_taylor

Hi @0617046269 ‌ the ability for users to have an avatar on canvas is toggle by admins. It may be school/college/uni policy not to allow it. Try having a chat with your tutors to see if that's the case.

Hope this helps!

Stephen

unknown

I am a teacher and having the same issue.

erinhmcmillan

Hi, all,

If you can change your profile picture but it isn't displaying correctly, that's a problem that needs to be reported to Canvas. You can report a problem using the appropriate option in your Help Menu:

How do I get help with Canvas as a student?‌

How do I get help with Canvas as an instructor?‌

Thanks,

Erin

GenevieveCarste

I FIGURED IT OUT! If you hover over "Account" it will show a list of links. Click on "files" and delete some of your old files from past classes and stuff. There is a maximum amount of file storage (pictures and documents) that you can have in Canvas and if you are over that amount it won't let you upload an avatar picture. Delete some files until you've got more space and then you can upload a profile pic!

SakuraForest

If it's letting you choose a new PFP but it's showing as white or the placeholder it's because it takes a minute to update to the new PFP (I'd say around 10-15 minutes max). I just uploaded a new PFP and it did the same thing but after 10-15 minutes it updated and is now showing my new PFP. If it's not letting you upload a PFP at all then setting a PFP was probably disabled by an administrator.

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